Why attend Shep Hyken’s Service Mastery Day

Executives attends Shep Hyken’s Service Mastery Day because they want to know more about:

  • Creating a membership experience, serious FUN (Fulfillment, Uniqueness and Next), building a partnership with your customer, hiring right, creating an “after-experience,” building community, and “walking the walk”
  • The difference between satisfied customers and loyal customers
  • Creating an amazing experience that turns satisfied customers into customer evangelists
  • How to create confidence
  • Why a focus on internal customer service is so important
  • The best customer service companies and why
  • What companies can do to deliver better customer service
  • Simple customer service strategies
  • How to get employees engaged in a customer service program by creating “service awareness”
  • Customer service doesn’t cost. It pays

Industry Focus

  • Aerospace, Defence
  • Water & Utilities
  • Power Engines & Electric Transmission
  • Marine, Oil & Gas
  • Telecom & Utilities
  • OEM
  • Transportation Equipment
  • Chemical and Allied Material
  • Electronic and Electrical Equipment
  • Metal & Fabricated Metal
  • Paper, Packaging & Labelling
  • HVAC
  • Food Processing
  • Agro-equipment
  • Industrial and Commercial Machinery
  • Measuring, Analyzing and Controlling Instrument
  • Furniture and Fixtures
  • Healthcare and Biopharma
  • Stone, Clay, Glass, and Concrete Products