Agenda

Agenda Overview:SMDpricing


14.00 Registration
14.30 Warm Up with Malcolm Larri
14.40 Jim Harris’ Opening Statement
14.45 In-depth Discussions
• Disruptive scenarios and how they changed the world
• How to use disruption to create value, what models works and what does not
15.30 Networking Coffee and 1 to 1 meetings
16.00 In-depth Learning and Exercize
• Brainexercize – Learning from each other
• What is up next? What business revolution is to come?
17.00 Insights from Participants
17.20 Closing Remarks
17.30 Networking Cocktail
19.30 Dinner with Jim Harris by invitation only


smd_w_jimharris31may2017


Download the detailed agenda for Service Mastery Day with Jim Harris:
Service Mastery Day – May 31 2017.pdf