SERVICE MASTERY DAY FEATURING JIM HARRIS

WHEN May 31st, 2017 14:30
WHERE the Netherlands NH SCHIPHOL AIRPORT Amsterdam

NUMBER ONE SPEAKER ON DISRUPTIVE INNOVATION

jimharrissmd BUILDING AGILE SERVICE ORGANIZATIONS
The ground rule is that: building an agile organization means enabling service departments to contribute their full talent and capabilities to create value for customers and remove bottlenecks. In other words, to become agile, organizations need to rely on a very simple scenario:

“THE CUSTOMER IS AT THE CORE OF EVERY ACTION”

In this Service Mastery Day, attendees explore in depth how to shift from the traditional management operations within their service department and across organizational functions to fully embrace a new paradigm:

“THE CUSTOMER IS THE BOSS, DEAL WITH IT, AND THE BOSS IS MORE DEMANDING THAN EVER”

This shift in perspective spells additional troubles for unprepared organizations who have yet to understand that to meet the forever increasing expectations of the new boss, one has to be inventive, innovative and dare we say… disruptive. At the Service Mastery Day, we learn how the power of disruption makes service departments ready to face any challenge. An agile organization channels disruption to make more with less, like new ways to enrich service offerings or creative input to reap higher benefits from what already exist.

“OPPORTUNITIES ABOUND, ONLY THE MOST AGILE WILL THRIVE”


KEY TAKE AWAYS WHO SHOULD ATTEND
POWERFUL PRESENTER
Jim Harris is one of North America’s foremost management consultants, authors and thinkers on disruptive innovation, leadership, innovation, organizational change, future trends and mitigating risk. Association magazine ranked him as one of the nation’s top ten speakers. As a management consultant, Jim speaks internationally and conducts strategic planning sessions with executive teams, with customized focus on each company’s most pressing issues. Mr. Harris works with leading businesses, Fortune 500 companies, and organizations aspiring to join these ranks. His clients include Barclays Bank, Canon, Columbia Tristar Pictures, Deloitte & Touche, Glaxo Wellcome, IBM, Johnson & Johnson, MasterCard, Munich Re, Novartis, the UK Cabinet Office, Walmart , and Zurich Insurance. He has worked extensively with the healthcare sector, government, financial services, retailers, and professional services firms. Jim’s last book, Blindsided! is published in 80 countries worldwide. Blindsided! is a #1 international bestseller – having hit the top spot on the Financial Times of London’s European Edition of Best Business Books. Blindsided! has been named one of the best business books of the year by a number of organizations and Soundview Executive Summaries sent a summary to 80,000 executives worldwide.


AGENDA

smd_w_jimharris31may2017Download the agenda for Service Mastery Day with Jim Harris: Service Mastery Day - May 31 2017.pdf

 


PREVIOUS SERVICE MASTERY DAY HOSTS


cris

What they said about … CHRIS DAFFY


“Chris Daffy is a true expert in his field. He gave me great insight about the basics and benefits of customer service. Highly recommended” - Al Shirawi Enterprises

“Just great! A lot of interessting ideas, views and take aways!” - Thyssenkrupp Industrial Solutions

adrian

What they said about … ADRIAN FURNHAM


“Excellent speaker, highly knowledgeable and engaging. I took a lot away from his presentation and will be looking to tackle some of his 86 books!” - Kardex Systems

“Excellent session with a speaker that could catch the attention of anyone! Really enjoyed this one.” - Tetra Pak

ron

What they said about … RON KAUFMAN


“Excellent interactive seminar! Time flew during afternoon, because Ron was able to keep the audience's attention the whole time. Intense atmosphere, in a good way.” - Konecranes

“Great presentation - I want more!” - Sandvik

geoff

What they said about … GEOFF BURCH


“Excellent speaker mentioning real subjects on what happens inside the industry” - Schneider Electric

“Very alive session. Think out of the box. Propose new ways of thinking services” - Bobst Group

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 Service Mastery Day + Book + Dinner = 500€ Service Mastery Day Only = 390€

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