“In today’s digital world, just about anyone can re-create the product or service you sell. Customer experiences are the new battleground. And no one understands this better than Shep Hyken. Shep is a master of understanding and explaining the need for great customer service. His presentation style is fun and smart. Shep has been doing this for some time and has clearly mastered the art of reaching and engageing audiences all over the world. In the competitive landscape that we all face, earning customer loyalty has never been more important to the success of our businesses. Shep can help.”
Shep Hyken joins the Service Mastery Day for the first time and shares his extensive customer service experience with European audience. He is an award winning author, a renowned expert in customer management strategies and consults with leading global organizations in North America.
He comes with a wealth of inspirational case studies, thought provoking perspectives and ready-to-implement methodologies.